1. General
When you utilize this website we consider you a user of the site (hereinafter referred to as “User”), and when you place an order on this website we consider you a customer (hereinafter referred to as “Customer”).
By using the website nordictrademarks.com (hereinafter referred to as “Website”) and by clicking "I accept the Terms and Conditions" in connection with the order process on the website, the User and/or Customer is bound by and agree to these Terms and Conditions, which applies to all services provided through the Website either directly or indirectly as an ancillary service as part of the order made by the user.
2. Information about the supplier
The Website is owned and operated by Otello advokatanpartsselskab (hereafter referred to as the “Law Firm”).
All orders made on the Website are processed according to the same principles and with the same quality requirements as the Law Firm's other cases. When we receive an order, an attorney and an administrative assistant will be assigned to the order, and they will be responsible for the processing and handling of the order.
According to the articles of association of the Danish Bar Association, Article 59a, we gladly confirm, that
3. Questions
Questions regarding orders can be addressed by e-mail to [email protected], by phone to +45 70 22 88 68 or by snail mail to the below address:
Otello advokatanpartsselskab
Company registration number DK31585562
Dalgasgade 25, 8th floor
7400 Herning
Denmark
4. The order
The agreement between the Law Firm and the Customer is concluded using the order form on the Website, whereby the Customer electronically makes an order to the Law Firm (order delivery).
The Law Firm is not bound by the Customer’s order delivery until the Customer receives an electronic order confirmation from the Law Firm (acceptance of order).
In the electronic order confirmation, we will list which services the Law Firm has undertaken to perform for you the Customer. If other tasks or services are to be performed for the Customer in connection with the order, this must be agreed separately between the Customer and the Law Firm.
The Customer's objections to the contents of the Order Confirmation must be in writing and be received by the Law Firm within 3 working days of the date of the order confirmation.
If the Customer does not receive an electronic order confirmation, the Customer must contact the Law Firm within 3 days after sending the order to ensure that the Customer's order is registered.
It is not possible for the Customer to cancel the agreement once the order has been submitted to the Law Firm. Cancellation of an order can thus only be done with the Law Firm’s written approval.
The Law Firm reserves the right, to reject an order from the Customer for any or no reason.
5. Level of Service
The Customer decides what Level of Service (LoS) that the Customer wants the Law Firm to provide to the Customer in relation to the handling of each individual order made by the Customer on the Website.
The Customer picks the desired LoS during the ordering process, with the specific content that is included with each individual LoS as described during the ordering process.
The Law Firm provides 3 LoS called Basic, Standard and Premium, which includes different tasks, which the Law Firm will perform for the Customer when handling the order. When handling the order, The Law Firm will perform the specific tasks according to the chosen LoS free of charge. The Law Firm will not perform any other tasks in relation to the order free of charge. Should there be a need for the Law Firm to perform other tasks for the Customer in relation to the order or otherwise, such work will be performed according to an agreement with the Customer and as a general rule, the work will be billed according to the time spent on the work.
6. Prices
Unless otherwise stated specifically on the Website, all prices on the Website are listed in Euros excluding VAT. The Law Firm will either add VAT or not to invoices depending on the specific order and the Customers geographical location according to current VAT rules.
The prices listed on the Website for application of trademarks only include the official fees listed, the costs associated with preparation and submission of the application to the selected registration authority and the service(s) listed under the specific level of LoS choose by the Customer, c.f. point 5. Costs associated with any legal assistance and case processing during the application process resulting from handling of refusals issued but the application authorities, answering of inquiries from authorities or handling third-party objections to the application are not included in the price. Such work will be billed to the Customer depending on time spent on the matter.
7. Payment
When concluding the order, the Customer will be presented with a payment page, which includes the total order price.
The Customer has a number of payment options, which may change from time to time, but they will always include the option to pay with Visa, Visa Electron or Mastercard. The Customer must fill in all required information regarding the cardholder's name, card number, card expiration date and the card security code (hereinafter referred to as “Card Data”). If the fields are not entered correctly, the validity of the card cannot be verified, and the payment will fail.
The Website uses SSL (Secure Socket Layer) in its payment system.
The amount of order approved by the Customer will be withdrawn from the Customer's chosen payment type before the ordered application is filed to the relevant authority to secure payment of the application fee, which the Law Firm pays to the application authority when filing the application. The customer will receive an invoice from the Law Firm, before the order amount is withdrawn from the chosen payment type.
8. Limitation of Liability
The Law Firm is not responsible for the registrability of the Customer's trademark. Nor is the Law Firm responsible for any subsequent disputes or objections regarding a Customers registered trademark.
The Law Firm is not liable for loss or consequential damages, including operating loss, loss of profits or indirect loss, which the Customer or third parties may suffer from the fact that the trademark application cannot be registered or if an application or registered right violates the rights of third parties.
9. Data processing
The Law Firm stores all files and correspondence (hereinafter referred to as “Information”) related to an order for at least five years from the completion of the order (final registration of the trademark or final refusal of the trademark). As long as the Customer is a client with the Law Firm all Information will be stored by the Law Firm for the Law Firm’s own use. The Law Firm operates as a paperless office to the extent possible, and therefore Information will primarily be stored electronically.
The information submitted by the Customer on the website will be stored by the service provider in its database for the purpose of using the information for further processing (processing of the Customer's order).
Card Data is not stored by the Law Firm. The Card Data is sent encrypted with SSL to the Law Firms payment service provider, and only the payment service provider can read the Card Data.
Please see the separate page called “Privacy Policy”, which further explains how we process your data and the rights you have in relation to those data.
10. Confidentiality
The Law Firm and its employees are bound by confidentiality whether explicitly by agreement, by law or implicitly as part of the employee’s employment with the Law Firm. Confidentiality applies without time limits.
The information provided by the Customer to the Law Firm will be treated confidentially by the Law Firm and will not be disclosed to third parties.
11. Cookie Policy
Please see the separate page called “Cookie Policy” for more information regarding how we use and process cookies on the Website.
12. Jurisdiction and choice of law
Any dispute between the Law Firm and the Customer shall be settled by the court of Herning, Denmark in the first instance in accordance with the laws of the Kingdom of Denmark.